A Christmas snapshot build with more new features

We've finished several new features that I wanted to have people test out, but we have not thoroughly tested this code(although this is the code running live at our company so it works for us) or finished our TODO for 1.1.9 yet. We want to make sure these features have enough testing time out there in the wild before they make it into the 1.1.9 release. Here is the major list of changes since the last snapshot:

- Added Load Balancing documentation file LOAD_BALANCING.txt to docs
- vicidial_user default phone and option to have vicidial login first in vicidial.php
- Added SCRIPT tab to vicidial.php and supporting admin backend functions
- Added ability to have webform or script popup upon agent receiving a call
- Added ability to log out all agents in a campaign through admin section
- Added answering machine message button to vicidial transfer-conf frame to be able to blind transfer the call to an exten that will play a message when an agent receives an Answering machine call
- And lots of little stuff(see the TODO.txt)

There are lots of tiny bug fixes in this snapshot, thanks to the many people out there who submitted their bugs and suggestions.

The SCRIPT tab is the biggest change in this snapshot. This tab has the ability to show a script for the agent to read with select variables plugged into it from the database such as name, address, phone number, agent name, etc... We have found in the short time that we have been using it in production that it works well and allows our managers the ability to change the script very quickly without having to run to the copier with every revision and redistribute hard copies.

The LANG_admin and LANG_agc translations files have also been updated in this snapshot so you non-English-speakers please try those out as well.

We hope to have the new lead-loader available next week for download. It will have the ability to do PIPE, TAB and CSV files as well as properly formatted Excel spreadsheets.

Download the snapshot(astguiclient_2005-12-23.zip) in the experimantal downloads section of the project site or just click here.

And let me know what you think of it.

Snapshot build available with new features

We've finished enough new features that we wanted to have people test them out, but not we have not finished our TODO for 1.1.9 yet. We want to make sure these features have enough testing time out there in the wild before they make it into the 1.1.9 release. We have been running this code for the last few days in our main office so they work for us. Here is the major list of changes over 1.1.8:

- Added Load Balancing of Inbound and Outbound calls across multiple Asterisk servers in the same setup
- Removed all PHP globals requirements, can now use register_globals=Off in PHP
- Added security elements to admin pages and added record deletion functions
- And lots of little stuff(see the TODO.txt)

Other than the obviously security-motivated changes to the admin pages, the other major feature in this snapshot is load balancing of Outbound and Closer calls(Inbound load-balancing will be included in the 1.1.9 release). There are two types of Load-balancing:
1- Overflow Load Balancing, where the call will first go to the next agent that is available on the server that the call is originated from and then it looks for the next available agent on any other server on the network.
2- Load Balancing, where the call will look for the next available agent across the entire network with no preference for a particular server

The Overflow balancing is preferrable if you want to reduce on calls going over IAX channels between servers thus reducing load in some instances.

We have been running this in two of our locations for the last two weeks and it has improved our efficiency by upto 20%.

Download the snapshot(astguiclient_2005-12-09.zip) in the experimantal downloads section of the project site or just click here.

And let me know what you think of it.