astGUIclient VICIDIAL Release 2.0.4
We've finished our latest project release: astguiclient_2.0.4
For this release we have added several new functions, streamlined how several processes work and of course we have fixed many bugs.
Among the changes are:
- Easy control over System Statuses, including the addition of Status Categories
- Several new additional In-Group features including music-on-hold, alert messages and call times
- Skills based ranking and call routing for inbound and outbound
- Agent call routing based on the number of calls taken today per in-group or campaign
- Added the ability to copy the settings of an existing User/Campaign/In-Group into a new one
- Changing the Transfer feature in the agent screen to allow for more transfer In-Group choices
- Dynamic display of available campaigns for an agent in the agent login screen
- Many other changes and bug fixes listed in the TODO Wiki webpage:
We have also released an update to the VICIDIAL Agent manual and the VICIDIAL Manager manual.
Enjoy the new release and as always let us know what you think.