ViciDial 2.0.5 Released

We've finished our latest project release: astguiclient_2.0.5

For this release we have added hundreds new functions as well as the usual bug fixes.

Among the changes are:

• Redesign of the agent and administrative interfaces
  
• Asterisk configuration of phones, carrier trunks and DIDs through the ViciDial web-interface
  
• Several new additional In-Group features including Queue Prioritization and place-in-line/estimated-hold-time
  
• Agent login shift enforcement
  
• New API for controlling the agent screen as well as adding leads to the system
  
• Agent phone login load balancing and failover on multi-server systems
  
• New Time-clock feature that logs time outside of the ViciDial agent interface
  
• New lead exporting utilities
  
• Several new reports
  
• New agent and administrative website language translations
  
• Several new integration ad synchronization features with VtigerCRM
  
• Compatibility with Sangoma Call Progress Detection(CPD)
  
• Many other changes and bug fixes listed in the TODO Wiki webpage:
  
  Wiki TODO:2.0.5
  

We have also released an update to the VICIDIAL Manager manual.

Enjoy the new release and as always let us know what you think.

astGUIclient VICIDIAL Release 2.0.4

We've finished our latest project release: astguiclient_2.0.4

For this release we have added several new functions, streamlined how several processes work and of course we have fixed many bugs.

Among the changes are:

• Easy control over System Statuses, including the addition of Status Categories
  
• Several new additional In-Group features including music-on-hold, alert messages and call times
  
• Skills based ranking and call routing for inbound and outbound
  
• Agent call routing based on the number of calls taken today per in-group or campaign
  
• Added the ability to copy the settings of an existing User/Campaign/In-Group into a new one
  
• Changing the Transfer feature in the agent screen to allow for more transfer In-Group choices
  
• Dynamic display of available campaigns for an agent in the agent login screen
  
• Many other changes and bug fixes listed in the TODO Wiki webpage:
  
  Wiki TODO:2.0.4
  

We have also released an update to the VICIDIAL Agent manual and the VICIDIAL Manager manual.

Enjoy the new release and as always let us know what you think.

astGUIclient VICIDIAL Release 2.0.3

We've finished our latest project release: astguiclient_2.0.3

For this release we have added several new functions, streamlined how several processes work and of course we have fixed many bugs.

Among the changes are:

• Added optimized manager sending scripts
  
• Made several changes to admin.php and made it more customizable
  
• Made changes to HotKeys to allow for manual auto dial and auto alt number dial
  
• Added ability to dial alternate lead phone numbers in auto-dial modes
  
• Added ability to send more calls to agents at once, improving efficiency at large installations
  
• Added more levels of access control to the administrative interfaces
  
• Added Agent Pause codes to alow agents to categorize their PAUSE time
  
• Added VICIDIAL outbound compatibility with QueueMetrics
  
• Many other changes and bug fixes listed in the TODO Wiki webpage:
  
  Wiki TODO:2.0.3
  

We have also released an update to the VICIDIAL Agent manual and the VICIDIAL Manager manual.

Enjoy the new release and as always let us know what you think.

astGUIclient VICIDIAL Release 2.0.2

We've finished our latest project release: astguiclient_2.0.2

For this release we have mostly done server-side changes, including merging several similar functions together as well as many bug fixes.

Among the changes are:

• Updated Daylight-Savings-Time schemes for 2007
  
• Merged astguiclient web admin functions into the vicidial admin pages
  
• Allow for campaign-specific outbound dialing trunks
  
• Agent controllable volume levels for each person in their session
  
• Replaced standard AGI call logging scripts with a single FastAGI server script
  
• Several changes to the VICIDIAL reporting screens
  
• Added a script to easily change the server_ip of a VICIDIAL server
  
• Added ability to restrict agents to specific campaigns
  
• Many other changes and bug fixes listed in the TODO Wiki webpage:
  
  Wiki TODO:2.0.2
  

We have also released an update to the VICIDIAL Manager manual and we should have the updated Agent Manual out some time soon.

Enjoy the new release and as always let me know what you think.

astGUIclient VICIDIAL Release 2.0.1

We've finished our latest project release: astguiclient_2.0.1

In this release we've reworked all of the server-side scripts to be more efficient and added several new features and fixed a lot of bugs as usual.

Among the changes are:

• Changed all Perl script to use DBI instead of Net::MySQL
  
• Completely new interactive install script with new astguiclient.conf file
  
• Ability to turn off or on logging of server scripts
  
• Ability to redirect AGI output to file, STDERR, both or nowhere.
  
• Code and process optimization of many of the server-side scripts
  
• Added a Predictive outbound dialing algorithm with many user-defined settings
  
• Wrote new BASE_INSTALL.txt doc for simple install and added sample conf files
  
• Many other changes and bug fixes listed in the TODO Wiki webpage:
  
  Wiki TODO:2.0.1
  

We have also released an update to the VICIDIAL Manager manual and we should have the updated Agent Manual out some time next week.

Enjoy the new release and as always let me know what you think.

VICIDIAL Manager Manual Released

after 4 months I have finished the VICIDIAL Manager Manual. It is available for download at:
http://www.eflo.net/store.php#MANAGER

The manager manual is targeted at Call Center managers and Administrators, and it goes over all administrative web page functions needed to run VICIDIAL. There are also several tutorials on setting up different types of campaigns.

The full color Hi-Res version download is 77 pages and includes free updates for one year.

A free sample is also available that has the first 2 chapters and the first 2 tutorials.

astGUIclient VICIDIAL Release 1.1.12

We've finished our latest project release: astguiclient_1.1.12

In this release we've fixed some major security holes, added several new features and fixed a lot of bugs as usual.

Among the changes are:

• Security enhancements of PHP scripts to reduce SQL-injection and other threats
  
• Completely redesigned local call time system in VICIDIAL for more flexibility
  
• Added Drop-call and safe-harbor options to campaigns and inbound groups
  
• Added option for allowing wrapup time between calls in vicidial.php
  
• Multi-language translation rewritten for more flexibility and easy of use
  
• Added more user-permission options/restrictions for both agents and admins
  
• Added option of using app_conference instead of meetme engine
  
• Added internal DNC list for Do-Not-Call entries across the system
  
• Added automatic lead recycling to call back Busy calls at definable intervals
  
• Added listID override and timezone lookup to all lead importing scripts
  
• Added easy-prompt-recording AGI and playback: agi-record_prompts.agi
  
• Many other changes and bug fixes listed in the TODO.txt file
  

A detailed record of all that has changed is available in the 1.1.12 TODO.txt file

We have also released an update to the VICIDIAL agent manual and are over half done with the Manager manual. Look for that later this summer.

Enjoy the new release and as always let me know what you think.