Thursday, August 25, 2005

Asterisk 1.2 compatibility and the vicidial web beta

Due to the changes that have been coming fast and loose to the Asterisk CVS_HEAD(soon to be Release 1.2) We've been working to make astGUIclient and VICIDIAL compatible with the Command and Manager API changes that they've been making. Aside from annoying formatting changes, there are some good changes being made that will allow for a few little features to be added to the suite including call durations on astGUIclient live calls. We're still working on compatibility testing with the new test versions of the server scripts(which you can find in the experimental downloads folder), but we do plan on a new release for next week if we get time to test all of the changes we've been making.

On the VICIDIAL-web-client side of things, we've now put it in production on a few live stations taking calls and the agents like the new version a lot. We've already made several little changes thanks to their feedback and even though they are running on lower memory linux workstations, the memory usage stays around 22MB for Firefox consistently across a whole 6-hour shift of usage and the processor load is significantly reduced compared to the Perl/Tk client. Also, they seem to like the pretty colors and buttons of the new web GUI. I guess they were tired of the old grey Perl/Tk client.

Another little small addition we will add to the VICIDIAL-web-client for the next release is the ability to configure phone logins(in the astguiclient admin.php section) that will call external numbers for the agents. This means much easier setup for agents that work from home because the server can call their home number and put them in the meetme room right when they log in to the web-client.

We still welcome more testers of the VICIDIAL-web client. Installation instructions here.

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